Your company perfected your training process over years of trial and error. You’ve dotted your i’s and crossed your t’s, hitting all the fine points to create your industry’s next top negotiators. You’re probably proud of your training model and plan on using it for the foreseeable future. But you may be missing a major component: the art of teaching habits instead of just methods.
Habits: The Missing Link in Negotiations Training
When you’re under pressure, what’s the first thing you resort to? The answer is most likely habits, an instinctual reaction in stressful situations. During high-pressure negotiations, your meticulously trained sales force may forget the methods you taught them—but they won’t forget their own habits. You have the ability to mold their habits into ones that are beneficial to your company and geared toward closing a sale during negotiation.
Turning your sales force into expert negotiators takes more than giving them a list of best practices. You need to focus on the how to negotiate on top of the what to do during negotiations. Your sales team must be able to take client objections in stride without resorting to bad habits such as becoming embarrassed, backing down, or apologizing. Your sales team should enter negotiations with confidence, and habits that will help them succeed.
What Are the Best Negotiation Tools and Habits?
According to a recent article by Neil Patel on Forbes.com, the best negotiation habits to teach employees are those based around human interactions. In other words, habits stemming from body language, personal relationships, and good-natured discussion. At its core, negotiation is the art of convincing another person to agree with what you’re saying. When you establish a few simple habits for your employees to resort back to under pressure, you can enter a negotiation with relative certainty as to how personnel will react.
So what are the best negotiation habits to instill in your staff? Here are a few pointers to lead you in the right direction:
- Engaging body language. For example, leaning into the conversation instead of leaning back in your chair can express openness and attention.
- A study from the Body Language Project connects smiling during negotiations with trustworthiness, genuineness, and honesty.
- Keeping quiet. A common bad habit for many salespeople is to chatter when they feel stressed. Train your sales force to take the time to absorb information given to them, slow down, and keep responses calm instead of jumpy.
See if you can shape your staff’s habits to model the habits of confident, calm negotiators—and reap the benefits of cultivating a training process that focuses on the how and not just the what.