George Gallup, America’s Great Influencer

What makes a great influencer? In many cases, people try to get things done without understanding the other individuals involved in the process, their motivations and needs, and how they make decisions. SNI believes that to become as influential as possible, one must understand and implement four basic steps. First, one must build credibility, since […]

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Identify Types – Know What Kind of “Difficult” You’re Up Against

Before you meet with a person, you should do a little homework. Making identification an automatic habit will help ease this step and better your skills. First do some research to learn about the person and their background, reputation, and even quirks. The more you know about the person before you meet him or her,

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A History Lesson in Physical Surroundings

Being able to identify the tactics used by strategically difficult people is key to being able to overcome them. Consider this lesson about Admiral Hyman Rickover. He employed the Physical Surroundings tactic—when the other side controls a venue to gain an advantage, such as controlling your comfort level, location, resources, and so on—to make others

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Ron Shapiro in the Middle East with PeacePlayers In’tl

Earlier this month, our Chairman, Ron Shapiro, traveled to Israel and the West Bank through his involvement with PeacePlayers International, a non-profit organization that uses basketball to unite and educate young people in divided communities around the world. We recently had the opportunity to sit down with Mr. Shapiro and learn about his transformative experience.

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Brainstorming

There are times in negotiations that you will feel like the weaker party. Maybe you are less experienced, have less leverage, or something else entirely. For whatever reason, you feel like David squaring off against Goliath. So how do you combat this problem? Well David didn’t show up with only one stone and neither should

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N.I.C.E.

At some point in your life you will have to deal with a difficult person. It may be when you least expect it or when you’ve been warned far in advance. Regardless of the situation, following the N.I.C.E. system can help you handle a difficult person without becoming one of them. N—Neutralize your emotions. Dealing

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Precedents

Preparation is vital in any negotiation. We say it all the time, but we wouldn’t say it if it wasn’t true. If you don’t prepare, you’re missing out on the opportunity to be in control of the negotiation. If you have prepared for all the possible scenarios, you will have the confidence to negotiate the

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