Let’s face it: customer relationship management (CRM) is a jumbled mess. We come to CRM with an empty box, and then an uncoordinated group works to add information to it. The leads generated by various parts of the sales force simply don’t come together into a coherent image of who our customers are. But with […]
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Recently, PressBox named the Top Thirteen Sports Power Players in Maryland. For each ranking, they calculated a numerical impact score from factors such as: “overall wealth, financial success and social influence; the value of their sport enterprise; the influence their work has had on other places or people in sport; their philanthropy efforts in the community or
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High turnover and worker attrition rates in the recent economy have left many businesses short of staff or working with a bunch of new hires who lack a grasp on the business. In addition to this, the last several years have produced some significant changes in the philosophy of worker training. Applying these new tips
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Join SNI at the 2013 World Business Forum. On October 1-2, thousands of business leaders will gather from around the globe for this event at the Radio City Music Hall in New York City. Speakers include: Jeb Bush | Gordon Brown | Ben Zander | Jack Welch | Sam Palmisano | Nancy Koehn | Claudio
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By: Jeff Cochran, SNI Master Facilitator. During the middle two weeks of August, Chip Tames and I were fortunate enough to be in the Philippines teaching and coaching negotiations skills. During our second week there, the rains generated by Typhoon Maring caused wide spread flooding throughout Metro Manila. Quezon City and Makati were the hardest
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Asking The Right Questions Means Changing How We Listen We all want to seal the deal – to close the sale when we’re talking to a potential client. To that end, the questions we ask as salespeople often turn out to be the questions with answers we want to hear. This means that we aren’t
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Do You Have What It Takes to Be a Successful Entrepreneur? A fresh take on things is necessary for successful entrepreneurs, but those independent spirits who really make it in the business world definitely have some major personality traits in common. Of course, hard work, good timing, and just a little bit of luck help,
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Strengthen Your Company with These Building Blocks of Corporate Culture Successful businesses across numerous industries are all finding the same thing: a strong company culture can go a long way. Zappo’s, for example, credits their corporate culture for a 5% employee turnover rate and a 75% customer return rate. Tech startup SumAll credits their culture
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Teamwork is the cornerstone of creativity, innovation, and problem solving. While one person might be limited by the constraints of their own experience or mode of thinking, a whole group of team members working in conjunction can come up with and implement far more solutions to the problem at hand. On a more qualitative scale,
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When you’re seeking out talent to bring your organization to the next level, you generally have two options: go fishing for a new hire, or take a closer look at your existing pool of employees. Leaders might assume that starting the hiring process and recruiting talent from the outside is the simplest option. Smart leaders,
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