PROFESSIONAL STAFFING
Impacting Key Performance Indicators

THE SITUATION
A leading IT consulting and staffing services firm with locations in North America and Europe engaged SNI to train over 3,000 recruiters who worked entirely in an Inside Sales capacity.   Participants in the program were primarily responsible for calling potential candidates and selling them on the potential job opportunities uncovered by their company.  These recruiters also negotiated the rates that were to be paid to the people they recruited.   Every dollar saved in the negotiation added a dollar to the organization’s bottom line.

THE SNI SOLUTION
SNI developed a highly customized one-day program to address the fact that participants negotiated a high volume of smaller sized transactions.  SNI developed tools and introduced habits that were later reinforced by managers on a weekly basis subsequent to the training event.

THE IMPACT
“SNI’s ability to identify the specific areas of skill gap and build a program that directly addressed those gaps is unmatched in my training experience.  That, coupled with the dynamic training events, has helped us to drastically impact the skill level of our sales force and make a measurable impact on our bottom line results this year.” - President

THE RESULT
The overall impact of the training was measured on the key performance indicator known as “spread per consultant” and was quantified to result in over a $36 Million impact in a 12-month timeframe.